Every Coloritsy order is printed specifically for you. Correctly produced, made-to-order products are final sale and cannot be returned or exchanged.
BEFORE YOU ORDER
Please measure your intended display area and check the design’s listed dimensions carefully before selecting a size. Review our processing and shipping information, allowing time for both production and delivery—especially if you need your order for a holiday or event. If you have questions about sizing, wall compatibility, or timing, use our website chat or Contact Us page before ordering. We’re happy to help you choose the right product and clarify the details before production begins.
CANCELLATIONS
You may cancel for a full refund within 1 hour of purchase, provided production has not begun. Contact us immediately to request cancellation or changes. Orders already processing, awaiting shipment, or shipped cannot be cancelled. Any discretionary cancellation approved after production begins may have production costs deducted.
ORDER ISSUES
Check your order promptly upon delivery, before coloring, peeling the backing, cutting, or applying it.
Report manufacturing defects, incorrect items, or missing pieces within 14 calendar days of delivery. Report visible shipping damage within 7 calendar days. Delaying use does not extend these deadlines.
Contact us with your order number, photographs, and a description. Keep the affected product and packaging until review is complete.
For verified manufacturing or fulfillment errors, our normal remedy is replacement of the affected portion, rather than an automatic full-order refund or replacement.
These terms do not limit consumer rights that cannot legally be waived.